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    • Refund and Returns Policy

    Effective Date: 8/12/2024

    At Glamour Cove, we strive to ensure customer satisfaction with every purchase. Please review our return and refund policy below for details on how we handle returns for different product categories.

    Overview

    Our return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.

    To qualify for a return, items must:

    • Be unused and in the same condition as received.
    • Be in the original packaging with all tags and accessories.

    To complete your return, we require a receipt or proof of purchase.

    If the item was sourced from a brand or manufacturer, please do not send your purchase back to the manufacturer.

    Non-Returnable Items

    The following items cannot be returned:

    • Jewellery: Earrings or other items worn close to the skin for hygiene reasons.
    • Customized Products: Any item personalized or tailored to your specifications.
    • Gift Cards: Non-refundable under any circumstances.
    • Digital Products: Downloadable software or online courses.
    • Health and Personal Care Items: For safety and hygiene concerns.

    Additional Guidelines for Other Product Categories

    If you purchase products outside of our jewelry range, the following conditions apply:

    • Clothing and Accessories (e.g., Leather Jackets): Must be unworn and include original tags. Returns for sizing issues are accepted, but the customer bears the return shipping cost.
    • Watches and Electronics: Must include all original components (e.g., instruction manual, charger) and be free from scratches or damage.
    • Fragile Items: Ensure proper packaging for returns to avoid damage during transit.

    Refund Process

    1. Inspection: Upon receipt, your item will be inspected to determine eligibility.
    2. Approval/Rejection Notification: You will receive an email confirming whether your refund request is approved.
    3. Processing Time: Approved refunds will be processed within 5-10 business days to your original payment method.

    Partial Refunds

    Certain situations may qualify for partial refunds:

    • Products with signs of use, missing parts, or damage not due to our error.
    • Items returned more than 14 days after delivery (at our discretion).

    Exchanges

    We replace items only if they are defective or damaged. For exchanges, email us at admin@glamourcove.store with details and pictures of the defect.

    Shipping Returns

    To return your product, mail it to:
    [We will Provide Business Address via Email]

    Customers are responsible for return shipping costs unless the return is due to our error. Shipping fees are non-refundable.

    For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

    Gifts

    If an item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. Refunds to gift givers are processed based on the original purchase details.

    Need Help?

    If you have any questions, please contact us at: